Domestic Shipping Policy
We deliver most of our orders through our own delivery service – or through courier partners such as Delhivery. For a few remote locations where there is no other courier service available, we also use India Post to deliver your orders.
Shipment processing time
We deliver your order within 5 working days post-dispatch in Mumbai and rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 10 business days or longer, depending on the location’s geographical constraints.
Shipping rates and delivery estimates
The shipping charges may apply on a product. The charges will vary depending on the quantity of a product. The charges will be mentioned on the checkout page along with other product details.
For example: 1 quantity of a product may carry 50 rupees as shipping charges and purchasing an additional quantity of the same product may carry additional shipping charges of 50 rupees (i.e. total shipping charges= 100 rupees).
Please read the product details column before placing an order.
| Shipment method | Estimated delivery time | Order Value | Shipment cost |
| Courier | 5-7 business days | 500-2500 | Rs. 50 |
Shipment to P.O. boxes or APO/FPO addresses
Musso Cosmetics, Malad West, Mumbai 400095
Shipment Confirmation – Customer will received an e-mail on his given i-d
Track order –You can Call Or Whatsapp to our Customer Care No. 1234567890
Eligibility for Returns
- Items can be returned within 30 days of receipt.
- Products must be in their original condition, unused, and in their original packaging.
- Items marked as non-returnable or purchased during final sales are not eligible for returns.
- Return requests for damaged, defective, or incorrect items must be made within 7 days of delivery.
Steps to Initiate a Return
- Log In: Go to your account on our website.
- Request a Return: Select the item(s) you wish to return and follow the prompts to generate a return request.
- Prepare the Package: Include all original components (tags, manuals, accessories) and the invoice.
- Shipping the Return: Use the provided prepaid return label or your preferred shipping method.
- If using our label, the cost will be deducted from your refund (if applicable).
Refund Process
- Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.
- Shipping fees are non-refundable, except for cases where the return is due to our error.