Terms of Service

At Musso Cosmetics, customer satisfaction is our top priority. We understand that sometimes things don’t work out, and we’re here to make the return process as smooth as possible.

Eligibility for Returns

1. Items can be returned within 30 days of receipt.
2. Products must be in their original condition, unused, and in their original packaging.
3. Items marked as non-returnable or purchased during final sales are not eligible for returns.
4. Return requests for damaged, defective, or incorrect items must be made within 7 days of delivery.

Steps to Initiate a Return

1. Log In: Go to your account on our website.
2. Request a Return: Select the item(s) you wish to return and follow the prompts to generate a return request.
3. Prepare the Package: Include all original components (tags, manuals, accessories) and the invoice.
4. Shipping the Return: Use the provided prepaid return label or your preferred shipping method.
   • If using our label, the cost will be deducted from your refund (if applicable).

Refund Process

1. Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.
2. Shipping fees are non-refundable, except for cases where the return is due to our error.